SHRM HR Knowledge Advisor in Alexandria, Virginia

HR Knowledge Advisor

Tracking Code

208719-075

Job Description

Do you want to share your experience and knowledge in Human Resources with other HR professionals? Do you have an appetite for learning and HR research?

The Knowledge Center may be the place for you!

We are looking for an experienced and customer-service oriented Human Resources (HR) Professional to assist our members with their HR-related inquiries.

This role is not your traditional HR position and may be good for someone who likes HR topics and research but without the headaches of implementing HR programs in a corporate setting.

In this fast-paced, contact center environment, HR Knowledge Advisors draw on their own knowledge, experience and education to assist members, who are other HR professionals, like you. They conduct customized research and provide resources and practical guidance. Advisors are given many opportunities to engage in professional development opportunities so they can:

  • keep up with changes in federal and state laws and regulations and other current topics in HR. We want members to rely upon the Knowledge Center as the #1 source of current HR information.

  • identify trends in member interests and in HR practices for planning and resource development purposes

  • communicate with members via telephone, email and chat. During conferences, you may also have face-to-face interactions with our members.

  • collaborate with other HR Knowledge Advisors by sharing knowledge/resources from specialty areas within HR

  • create and update member resources such as HR Samples, How-To-Guides, Q&A’s and Toolkits as needed.

  • assist with special projects such as responding to media requests and writing articles for HR magazine

Required Skills

We are looking for someone with a friendly, team-oriented personality to join our great group of Advisors. The ability to manage workload and prioritize are important so our members receive responses timely. We use multiple computer programs and require the individual to quickly learn and operate all systems efficiently. Training is provided. We like change and are always seeking new and better ways of helping our members and the organization, therefore flexibility and agility are a must.

Required Experience

A bachelor's degree is required, preferably in HR or a related field. Given the nature of the work, we are looking for someone with 7 years or more HR experience. A Master’s Degree in HR may substitute for some of the years of experience. The individual should have the SHRM-CP or SHRM-SCP designation. If not, it must be obtained within a year of employment. Don't worry though, we cover the cost of the exam and provide support including study materials and time to study for the exam.

THE HR KNOWLEDGE ADVISOR SCHEDULE WOULD BE M-F 9:30AM - 6:00PM ET IN THE ALEXANDRIA, VA OFFICE. THERE MAY BE AN OPPORTUNITY TO TELECOMMUTE AFTER A YEAR OF EMPLOYMENT AND SATISFACTORY PERFORMANCE.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: accessibility@shrm.org or TDD (703) 548-6990.

Job Location

Alexandria, Virginia, United States

Position Type

Full-Time/Regular

Summary of Department

The Knowledge Center is one of SHRM's most popular member benefits. Knowledge Advisors respond to thousands of members' simple and complex HR-related questions annually.